When you reach out to us, we’re going to spend probably a bit more time getting to know each other than you may be accustomed to. You’re probably going to have a lot of questions for us, and we’ll have a number for you as well – and that’s a good thing.
Spending more time together upfront allows us to determine a mutual fit from the onset, thereby allowing you to be confident that you’ve found the right partner. And having the right clients allows us to provide a level of service that is far above and beyond what you’d expect from other billing companies.
We don’t try to “sell” you our services. If we’re not a fit – we’re going to be the first to tell you. Ensuring the right partnership from the start contributes to our 98% client retention rate – which, as you might expect, we’re extremely proud of.
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A True Partner.
The Alta team is staffed by billing experts who’ve all worked in practices and understand the nuances that come with every component that is the Revenue Cycle. But a practice’s billing is more than just coding and claims – we also understand the unique challenges facing providers, staff, and their interactions with patients.
That’s why it’s so important to work with a company that’s dedicated to being an active PARTNER. We’re committed to providing a complete Revenue Cycle service to practices – so that you can focus solely on providing the best quality of care to your patients. And the best way to do that, we’ve found, is through actively engaging with our clients – being that true Partner, and actually caring about the outcomes that occur daily in your practice.
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Why Dedicated Teams?
We provide our clients with both a dedicated Account Manager and a dedicated Billing Team assigned to your practice.
Why is this important? In short, it ensures SUCCESS.
With a single point of contact, our team can respond immediately when you have questions, requests, or if/when an issue arises. With a dedicated Billing Team we’re truly able to act as an extension of your practice – with billers who know you, and understand the nuances and needs of your practice.
As you might imagine, having a dedicated team also goes a long way towards maximizing your practice’s profitability.
Want to keep using your existing EHR/PM? With Alta, you can.
Here at Alta, we don’t confine you to using one specific software solution set – if you’ve ever changed EHR or PM software, you already know what a hassle that can be. If your team is happy with what they’re using – great! You can keep using it.
If, on the other hand – maybe you’re opening up a new practice, or you’re ready for a change – and you would like some guidance in upgrading to something new, we’re experts at working with a number of solutions, and will happily advise you to a solution that will best fit your needs.
Here are just a few reasons as to why our clients love us:
We’re selective about the practices we bring on to use our services
We provide our client practices with both dedicated Account Managers – and a dedicated Billing Team – to ensure consistency while working to ensure your success
We work with a variety of EHR & Practice Mgmt. softwares – so you don’t need to change your existing workflow
We’re relentlessly dedicated to working your claims, reducing your A/R, and ensuring you get paid the maximum amount due your practice
We provide continuous reporting to provide complete visibility and transparency into every dollar you earn
Eligibility Checks, Credentialing services, and a dedicated 1-800 # for your practice (for patient enquiries) are included in your service.
More than being ‘just a medical billing company,’ our goal
is nothing short of you considering us an extension of your practice –
solely dedicated to ensuring your success across every part of your practice.
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